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Terms and conditions

Contents

Marrakech airport lounge.

Please read our terms and conditions set below to fully get how we operate, these terms and conditions apply to Marrakech airport lounge.

 

Booking.

  • 1.1 Marrakech airport lounge belongs to our parent company Travel Design incorporated in Morocco.
  • 1.2 People aged 18 years or more are the ones allowed to make bookings.
  • 1.3 By booking our Marrakech airport lounge you are then entering into a contract with our parent company, Travel Design. A booking confirmation Email will be sent to the address provided by you and will also be confirmed by you during our online booking process on our website. The date and time of confirmation serves as the date of the contract.
  • 1.4 Pursuing to our right to withdraw availability, all Marrakech airport lounge bookings can be altered or withdrawn at its own discretion for a specific date.
  • 1.5 The paid price is the price agreed and accepted by you when confirming through our online booking process. All payments are accepted only in Euros and include the VAT (value added tax) and all other applicable taxes. A single passage is offered for each booking for the date you booked.
  • 1.6 Bookings ( whole or part) are not to be re-sold or transferred.

 

Payment

  • 1.7 We accept payments through PayPal or Credit Cards through PayPal. All payments must be in advance and online. If the used card is declined or has been used without the cardholder’s permission or is associated with fraud or the user is under the age of 18 your booking will not be fulfilled pursuing to our right to withdraw bookings.
  • 1.8 A confirmation Email will be sent to the address provided after completing your booking. The clients hold the responsibility of providing a valid Email address.

 

Annulment nonappearance cases

  • The Marrakech airport lounge bookings can not be annulled or cancelled.
  • A Marrakech airport lounge agent will be present ten (10) minutes before the time agreed upon and confirmed by you in our Email. Our agent will stay for fifteen (15) more minutes considering our tardy clients. Marrakech airport lounge is not responsible for refunding or assuring the service for clients who take more than fifteen (15) minutes to meet at our provided meet up point.

 

Marrakech airport lounge conditions of use

  • 1.9 You must read and agree to these conditions to avoid any mishaps and unwanted circumstances, and we thank you for your understanding.
  1. The queue length is not guaranteed by Morocco airport lounge, and we do not guarantee that it will be longer or lesser than other lanes. We recommend that you take in consideration the mandatory procedures you will have to go through in order to pass security and the time it takes.
  2. Morocco airport lounge is not responsible for clients who miss their flights for not allowing themselves enough time to go through the regular check-ins and security check-ups.

III. Morocco airport lounge employees and agents are not liable for any damage or loss caused by missed flights or other reasons.

  1. The use of Morocco airport lounge does not grant a guaranteed entry to the departure lounge. All rules and regulations apply to their full extent and access such as this will be governed in accordance as mentioned
  • 1.10 Morocco airport lounge employees have the right to refuse admittance to Morocco airport lounge lane.

 

Additional information

  • 1.11 Morocco airport lounge holds the right to cancel the contract and provide a full refund if prevented from supplying the Morocco airport lounge lane. In such case, Morocco airport lounge will provide a notice as soon as possible.
  • 1.12 Morocco airport lounge is the supplier of our lane under the contract and we do not hold responsibility for any costs, compensations or any expenses related to flights or other services that you may have arranged. The client holds the responsibility for allowing enough time to complete mandatory tasks such as ( car parking, transferring to the terminal, mandatory airport procedures and all flight and travel affairs.
  • 1.13 Morocco airport lounge strives to offer the best service and we keep in mind that our clients must be fully satisfied, however, if you happen to have any complaints we would be more than happy to hear you out, please contact us.
  • 1.14 Marrakech airport lounge has the right to alter the specification of products and services listed on this site and to stop the continuity of any product or service
  • 1.15 The kingdom of Morocco governs the contract between the client and us, and any dispute between the parts will have to be resolved exclusively in the courts of Marrakech – Morocco.